We package Sugar In The Raw® using high speed equipment and state of the art quality control procedures. However, despite our best efforts, on a rare occasion, a product may reach the consumer in less than perfect condition.
Our Quality Control Department will investigate this complaint and will take the necessary steps to minimize such occurrences in the future. Please provide us with your mailing address and we will promptly send a replacement bag of Sugar In The Raw Organic White™ for your enjoyment. Also, if you would, please provide us with the production code, which you should find stamped on the outside of the bag.
Once again, we apologize for the problem you encountered and we thank you for bringing this matter to our attention.